Privacy Policy

Introduction

Your privacy is important. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or engaging our holistic virtual assistance services, you consent to the practices described here.

What Personal Information We Collect

We may collect the following types of information:

Identity & Contact Information: Your name, email address, phone number, business details, and any information you provide when making enquiries or booking services.
Service‑Related Information: Notes, documents, or context you share to support your holistic practice or administrative needs.
Website & Technical Data: IP address, browser type, pages visited, and basic analytics collected through cookies or similar technologies.

We only collect information that is reasonably necessary for our work together.

How We Collect Information

We collect personal information through:

Website forms
Email or direct communication
Booking or scheduling platforms
Documents or details you voluntarily provide

Where reasonable and practical, we collect information directly from you.

Why We Collect Your Information

We use your information to:

Provide virtual assistance and administrative support
Communicate with you about services, bookings, or enquiries
Maintain internal records and business operations
Improve our website and service offerings

We do not sell, rent, or trade your personal information.

Confidentiality & Sensitive Information

We honour the trust you place in us. Any information you share—personal, professional, or related to your holistic practice—is treated with confidentiality and respect.

If you provide sensitive information (e.g., health‑related context), it will only be used with your consent and for the purpose for which it was provided, in line with the APPs.

Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes using reputable digital platforms and standard security practices.

However, no method of electronic storage is completely secure, and we cannot guarantee absolute protection.

Third‑Party Services

We may use trusted third‑party providers such as:

Scheduling tools
Payment processors
Cloud storage platforms
Communication apps

These providers may store data overseas. Each has its own privacy policy, and we encourage you to review them if you have concerns.

We only share information with third parties when necessary to deliver our services or when required by law.

Access, Corrections & Your Rights

Under Australian privacy law, you have the right to:

Request access to the personal information we hold about you
Ask for corrections if your information is inaccurate or outdated
Request deletion of your information where appropriate
Opt out of non‑essential communications

To make a request, contact us using the details below. We will respond within a reasonable timeframe.

Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, though this may affect website functionality.

Overseas Disclosure

Some third‑party tools we use may store information outside Australia. By using our services, you consent to this possibility. We take reasonable steps to ensure these providers handle your data in line with Australian privacy expectations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Heights Holistic VA
Email: info@heightsholisticva.com.au
Website: www.heightsholisticva.com.au
Location: Australia

Last updated: 14.02.2026